Security / Jewelry Guarantee / Shipping methods / Payment methodsWe want your shopping experience to be enjoyable and secure. The purchase area of our site is secure. This means that any information you send us is protected by encryption. With regard to overall security, we always use industry state of the art encryption technologies when transferring and receiving data exchange within our site. The facilities that house our server are physically secured to protect against loss, misuse or alteration of all data and information collected.Payment information: We accept the following forms of payment: CREDIT CARDS * VISA * MASTERCARD * DINERS CLUB Guarantee: Our guarantee provides you with a lifetime replacement policy (against any defects) on our chain by the inch and pre-made jewelry. We will replace the defected item (s) with the same or similar style as purchased. (you would receive a similar style only if the manufacturer discontinued your original item) The text of the guarantee follows: You have purchased beautifully crafted high quality jewelry of 14 karat gold overlayed on a core of semiprecious metal. We recommend that you clean your jewelry regularly with mild soap and water. If a defect should occur, your jewelry will be replaced with the same or similar style. Mail the jewelry with a copy of this guarantee in a padded envelope to: Town Square Jewelry P.O. Box #14122 Mesa, AZ 85208 *Please enclose $4.95 (U.S.) for shipping and handling. Allow 4-6 weeks. Massage Products: Due to the proper nature of hygiene practice, these items will not carry any returns or refunds on them. Shipping: Currently we are only processing & shipping orders to U.S & Canada only via the U.S post office. We are hopeful that in the near future we will have more shipping options available. Customized chains need to be cut and measured to the correct size. Therefore, they may take a bit longer to ship out. In general, all orders are usually sent within 3-7 days of purchase date. Please allow 2-4 weeks for delivery. If you would like to cancel your order, this must be done within 2 days from the time of your purchase. Any order canceled after this time frame will be charged a 30% restocking fee. Shipping cost: U.S orders will be charged for shipping $4.95 Canadian orders will be charged for shipping $9.95 Return Policy: Everything ( except our Massage products ) purchased on our online store comes with a 30 day no questions asked money back guarantee. We only ask that you return the product via insured mail in the original packaging. When we receive the returned item, we will credit your account for the full sale amount (less $4.95 for shipping and handling, $9.95 for orders shipped outside the USA). Questions ? Please feel free to email our Information department anytime. Info@townsqjewelry.com |